Returns & Exchanges

At Ywigs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all products in their original, unaltered condition. Please ensure the lace remains uncut and the hair has not been chemically treated or washed to qualify for a full refund.

1

Initiate Your Request

Contact our customer support team within 30 days of receiving your order with your order number and the reason for the return.

2

Quality Verification

Provide clear photos of the wig, including the lace and interior cap, to confirm the item is in its original, unworn state.

3

Ship the Item

Once your request is approved, securely package the wig in its original box and ship it to the provided return address using a trackable service.

4

Receive Your Refund

After our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing